Marketing Tips, Restaurant Stories, Social Media, technology

7 HUGE Ways Your Business Can Benefit from Offering Free Wi-Fi

If you own a restaurant or small business in 2018, you know by now that technology can help you out tremendously. Sure—we did just fine without it 20 years ago, but today, outdated or a total lack of technology can put your business at risk of several problems, including slow operations and unhappy customers. In fact, 73% of diners today agree that technology enhances their guest experience. One of the most important tools aiding in that statistic? Wi-Fi. It’s no secret that free Wi-Fi has made its way into many local restaurants, but what you might not be aware of is the new set of consumer standards that has come along with it.

You might not believe it’s necessary to offer Wi-Fi in your establishment, but keep in mind that your customers might think otherwise. Read on to see how offering free Wi-Fi can not only make your customers happy, but can also benefit your business as a whole.

Already offer free Wi-Fi? Click here to see if you’re using it to your business’ full advantage.

First and foremost, it can earn you more money

According to a study conducted by Small Business Trends, 62% of small businesses saw an increase in the amount of time customers spent in their establishment once free Wi-Fi was implemented. And half of those businesses reported customers spending more money too. It’s not hard to believe that more time spent equals more money spent as well.

It can attract more customers

In most areas of the country, consumers are expecting free Wi-Fi, so why not give ‘em what they want? If you can’t deliver, it’s very possible that they’ll move on to your competitor across the street who does have Wi-Fi. Simply putting up a sidewalk sign letting people know that you have free Wi-Fi is enough to grab people’s attention. Suddenly, your business becomes an attractive spot for people to get work done or conduct casual meetings with co-workers.

It can lead to free promotion of your business

 Offering free Wi-Fi makes it possible for your customers to access the internet immediately—which means they’ll be able to post a picture of their awesome looking meal to Instagram before it’s forgotten about by the time they get home. Or, they’ll be able to share their 5-star experience with the community on Yelp or TripAdvisor right away.

It can make your guests more comfortable

In the US, our values are changing—and so are our eating habits. As we become more work-oriented and less people-oriented, more and more of us are dining alone. Although it’s slowly becoming the norm, the stigma attached to dining alone still exists. Allowing guests to use your free Wi-Fi makes it possible for those who are dining solo to feel a bit more at home by connecting with friends online via social media.

Already offering free Wi-Fi?

If your business is already offering free Wi-Fi, how is it benefitting you so far? If you’ve noticed an increase in customers and sales, you’re definitely on the right track, but there is actually a lot more that your Wi-Fi can be doing for you. Take a look at the checklist below to see if you’re truly using your Wi-Fi to your business’ advantage.

❏   Are you receiving insight into your business practices?

When paired with a CONNECT router, your router can actually provide you with information about your business that you might not already be aware of. For example, find out which days the most people are connecting to your network to see which of your daily specials are popular, and which ones can use some updating. Or, use the data to see which times of day are dead, and run a promotion to get more people in the door during that time slot (i.e. 2 for 1 drinks from 2 – 4 pm on Tuesdays).

❏   Are you growing your mailing list?

Consider using WiFi Connect, which will prompt guests to connect to your network using their social media login or their email address, and will have them agree to receive future emails from you in return. It’s one of the fastest and most effective ways to collect email addresses.

❏   Are you marketing to your guests based on tracked behaviors?

Through Wi-Fi Connect, you’re able to track who’s connecting to your Wi-Fi and how often they visit you. Encourage people to return to your establishment by running a promotion for loyal customers (i.e. a free dessert on your 5th visit/network connection). This tool is invaluable because it can help you turn ordinary guests into loyal customers.


So, are you using Wi-Fi to its greatest potential? Get in touch with us to change the way you market to your customers and to start growing your customer base. If your business runs any Wi-Fi based promotions or has any techniques for smarter marketing through Wi-Fi, we’d love to hear them! Share with us on Facebook, Twitter, or Instagram today.

Marketing Tips, Restaurant Stories, Social Media

The Ultimate Guide to Managing Your Online Listings

It’s no secret that the most popular way to find new places today is by searching online. What’s less obvious though, are the factors affecting how easily your business is found in a search. Before you spend time and money on SEO (search engine optimization), take a few minutes to read this guide and learn how your online listings play much more of an important role than you might think. In this quick guide, we’ll cover everything you need to know about listings, including what they are, how they affect your business, and how you can gain more business by monitoring and managing them. Let’s get started!

What are listings?

A listing is your business’s basic information displayed for others to find. Aside from more exposure, being listed online is no different than being listed in a phone book—the ultimate goal is for consumers to be able to contact you and find your business. Depending on the source, a listing might have your:

  • business name
  • street address
  • phone number
  • website URL
  • hours of operation

Some websites and sources that might have your business listed are Yelp, Google, TripAdvisor, Yahoo, and Bing. It’s important that your information is listed correctly so that potential customers are able to easily find you.

My listings are incorrect! How?

You might’ve searched your business online before and realized that some of the information presented to you was incorrect. Well, due to the nature of some of these sources, anyone can change your information. Before blaming your competitors, it’s possible that one of your customers actually suggested an edit to help out the general public. Think about it: you’re listed on Google as being open 7 days a week, but you’re actually closed on Sundays. Your customer, who either knows you very well or was disappointed after trying to visit you on a Sunday, saw this mistake on Google and corrected it.

Why does it matter if some of my information is listed incorrectly?

The smart ones will figure it out, right?

They might, but realistically, they might not. If you’ve ever had a customer complain to you about a menu item they saw online that’s no longer available, relying on a false listing causes just as much frustration. We’ve all experienced it; calling a number you found online that’s no longer in service, getting so lost because the address in the GPS is outdated, and the list goes on. As much as 73% of consumers lose trust in a business with inaccurate listings and we don’t blame them. Making sure your listings are correct and consistent across multiple popular sites will only benefit you in the long run.

In addition to preventing angry customers, correcting your listings can also land you a higher spot in a search. A higher spot in a search means more exposure, and more exposure means… more customers! It might not make total sense to you just yet, but let us explain: search engines, like Google, rely on consistency. If your information is presented differently on Yelp than it is on Facebook than it is on Twitter, how will Google know which listing is actually correct? They won’t, and since they are so unsure, their best bet is to not display the information at all. Why? Because if people can’t rely on Google for accurate information, they’ll stop using it. So, your best bet is to correct your listings and make sure they match across all sites.

How do I go about correcting my listings?

If you haven’t already, it’s absolutely necessary that you create business accounts on the previously mentioned popular sites (Google, Yelp, Facebook, Yahoo, TripAdvisor, etc.). This way, you—the business owner—are in control of the page. It’s important that you do this so that you have the ability to respond to any reviews written about your business, answer any questions people might ask, and of course correct any misinformation. Correcting false information on these sites is a start, but remember—anyone can go in and change your basic information on most sites. And not to be the bearer of bad news, but… there are hundreds of sites out there that have you listed—sites that we both have never even heard of before.

So, correcting your listings one by one is a solution, but clearly has its flaws. We know how frustrating this can be, and that’s why we’ve come up with a better solution for you: Visibility Enhancer. Through Visibility Enhancer, your information is synced on a daily basis to 30+ of the most commonly used listing sites. We’ll also walk you through every step of the way, and show you how to monitor and manage your listings in 1 easy portal.  The best part? Visibility Enhancer also includes Menu Sync, which means that the most accurate version of your menu will be distributed to these sites as well.

It’s time to stop losing customers to your competitors and start winning them back. Get in touch with us today to speak with an expert and learn more.


For more marketing tips and ideas catered to your business, make sure to subscribe to our newsletter or follow this blog!

Holiday Marketing, Marketing Tips, Restaurant Stories, Social Media

Maximizing the Madness: Making Your Business the Go-to Place to Watch the Biggest Tournament of the Year

Each year, people from all over the country tune in to what is arguably among the most prestigious and exciting athletic tournaments in the world. Following Selection Sunday on March 11th, the 2018 NCAA Division I Men’s Basketball Tournament will tip off and millions will be watching along with brackets in hand as the best college basketball teams in the nation vie for a national championship. We’re here to offer solutions and make sure that your business is the place to be for your community to experience March Madness.

This tournament is one of the most unique and dynamic sports and cultural fixtures.  Spanning the entire remaining month of March and featuring near constant sports action and coverage, March Madness engages your basketball die-hards and casual fans alike rooting for hometown schools, the underdog, the integrity of their own bracket, and even those just enjoying the game day atmosphere. As a business, the opportunities to capitalize on this special phenomenon are near limitless.

Organize A Bracket

One of the more straightforward ways to make your establishment a gameday destination is to organize a bracket pool amongst your regulars. It has never been easier for people to organize pools of this kind using online services that track tournament results and participant scoring. Offering local and friendly competition to your regulars is a great way to pique the interest of the passionate and casual fan alike.

Brackets can also be used as a fun way to promote menu items or introduce new specials, while getting your customers involved. For example, have your wings go head-to-head; Buffalo vs. Garlic Parmesan. The winner moves on to verse Honey BBQ, and the loser is eliminated from the bracket. Want to take it a step further? Partner with another local business and compete against one of their specialties! They’re promoting your business, while you’re promoting theirs. It’s a win-win!

Stick With What You Already Do Well

As accessible as the personalized bracket services are, you’re running a business, you’re busy enough. The real secret to success here is capitalizing on what you already do well and making the most of it during this time of year.

Especially at the start of the tournament, these games are all day every day, which means that snack foods are the way to go. Fries, wings, and finger foods will keep people content without over stuffing them. All the more reason for your patrons to stick with you for the long haul.

Get Them Back in the Door

Speaking of the long haul, did we mention that this tournament lasts for weeks? There are going to be a lot of options for people to watch the game, so it’s crucial that you use social media to advertise all of the promotions you plan to run—and well in advance.

Consider signing up patrons for a March Madness club, where customers who sign up are eligible for deals on apps or drinks for the duration of the tournament. Raffles for hometown college gear, or even a credit to your own business towards a future dining experience are great ways to draw people through your door and most importantly, keep them there. The camaraderie of these games is contagious enough as it is, we just want to make sure that your community experiences this magic at your business.

Make it fun!

Keep it exciting by giving your guests ways to interact with these games in real time.

Was there an upset? Your next drink is half off.

Buzzer beater? Try these fries on the house.

You don’t have to take those deals to heart, every business is going to be different, but when your guests drink 3 beers over the course of a game waiting to see if their fourth is going to be discounted courtesy of a Cinderella team upsetting a college powerhouse, these kinds of deals can pay immediate dividends.

Keep in mind that not all your guests will necessarily be paying attention to the game, but they will be paying attention to your menu. Get a theme going with menu items named after teams or March Madness lingo (i.e. First 4, Sweet Sixteen, Elite 8, Final 4), or get creative and make something that visually fits the theme, like orange Jell-O shots with basketball lines piped on.

Every business is unique, but hopefully these ideas help get the ball rolling as you start to think about how you can maximize March Madness for your establishment. If you need an extra “assist” that’s where our marketing experts come in. We’re here to help you get off the bench and into the game and make sure the tournament experience of your business is a slam dunk.

 

Local, Marketing Tips, Restaurant Stories, Social Media

Your Best Marketing Tactic May Be Right Next Door!

As an independent restaurant, business, or small chain, you are faced with a list of new challenges daily; on the top of that list, almost always, is balancing the financials of it all. Maximizing your profits while providing your guests or customers with the best quality product is something you strive for, but when things get tight, you may cut corners in ways that can hurt you more than help.

As a company that works to reassure and aid the independent business owner with marketing solutions for optimal business growth, Ordereze knows that one of the first places business owners look to cut corners is in their marketing. Fortunately, we offer solutions at minimal cost, and are able to shed light on tactics that are easy and inexpensive to execute.

One of the most crucial aspects to marketing your business, is to create a sense of community that surrounds it. Believe it or not, you can do this whether you are located in a remote location, or a bustling city; You just need to use the right tools, and do a little digging to make it work for your particular business.

Here are a few ways to bring that community feel to your business:

Incorporate local ingredients.

Whether you’re in a rural area rich with farms, or you live in a city where you can grow fresh herbs on your rooftop – use this to your advantage. Your guests will LOVE knowing that one of the key ingredients in the new cocktail comes from a nearby herb garden; or that the heirloom tomatoes on their salads are from the farm a mile away. It shows that you care for community growth, support local farmers, and consider where your ingredients come from to be an important aspect of how you design your menu.

Meat, Seafood, Dairy & Veggies.

As mentioned above, linking up with a nearby farm to feature the freshest produce is invaluable, and same goes for dairy, fish and meat dishes as well. Find out who you can form partnerships with to get the best price for the highest quality local meat, fish and dairy. Many times cutting out the middle man can be cost effective if you are legally allowed to deal directly with the farmers themselves.

Create a BUZZ!

Own a coffee shop? Have a cocktail list that you want to get creative with? Why not look for local honey to use or sell? It may be a big undertaking to harvest your own honey, unless you happen to have a bunch of bees on hand, but do a little research to seek out local producers. There is also a lot of research that has been done on the health benefits of incorporating raw/local honey in your diet – which are certainly useful and fun facts to use to your advantage!

Capitalize on Local Beverages.

Whether right in your home town, or local to your state, its a great idea to feature local wine, beer, spirits and even coffee on your list.

Have a beer tap system? Try and rotate a local brew seasonally and match it with your menu items. Inviting a local wine maker to collaborate on a wine dinner or tasting event is also a great way to get people through your door for something different on a slower night. Creating cocktails using local spirits also offers something to talk about to tables and bar patrons.

Artwork

It’s a win win when you are able to provide a beautiful ambiance for your guests while featuring work from local artists on your walls. Not only will you be able to save costs on decor, but you will be promoting your business to an audience (those coming to check out the artwork) who potentially have never visited you before.

Try hosting special events such as art openings if you are able to feature new artists every so often. You can either work with the artist to sell tickets, or bring people in free of charge with a cash bar and small menu for them to order from and sample your food.

Part ways with guests by offering a coupon for a free beverage or dessert, or offer a small discount on their bill when they return on a later date.

Charity organizations

It’s always a wonderful feeling to give back to your community, and what better way to give back, than to partner up with a local organization to bring light to both a worthy cause, and your business. There truly is nothing better than for the community to see local businesses involved in raising money for a good cause; Plus it’s a great way to network with other business owners, as well as a huge marketing opportunity to bring more business your way.

Depending on the direction you would like to go, whether it’s hosting an event or coordinating with others to organize a fundraiser of sorts, consider giveaways and donations if it’s in your budget. Are you able to volunteer yourself or your employees to help at a fundraiser? Can you provide food, drinks, or products to an event? Would contributing money for a sponsorship page in a local publication be worthwhile? All of these are wonderful ways to market your business for all the right reasons.


Let us know how you work with your community on our Facebook or Twitter Page! We love hearing how small businesses out there are making things happen by keeping it local.

For other marketing ideas catered to your business, make sure to subscribe to our newsletter or follow this blog!

Marketing Tips, Website Design

Is Your Website Ready for 2018?

Technology is always evolving. So quickly in fact, that we are almost forced to keep up with the latest and most recent gadgets and devices simply because our old ones become unsupported and obsolete over only a short period of time.

Same rings true with how you present yourself online. If you want to be taken seriously in a rapidly changing digital world, it’s crucial to stay up to date with the demands of those looking to find you online – in most cases, your customers.

First things first…

Keep It Visual!

There is so much truth to the fact that we eat with our eyes. Whether what you are selling is actually edible or not, you need photos to grab the attention of those who want what you’ve got.

A great example of how powerful imagery has become in business, is the success of Instagram. This photo-driven social media platform provides an outlet for anyone to share captivating images to increase awareness, sell more products and tell a story all through pictures. This basic model (of heavily using imagery) can easily, and should be, carried over throughout your website.

In such a fast-paced world, you need to communicate as much as you can, in as little time as possible – photographs can do just that.

Keep Your Website Updated!

There are two sides to this.

To start, it’s imperative that your website acts as the truest reflection of you and your business. If you’re offering products or services, make sure your actual offerings are current with the prices listed on your website.

Same goes for restaurants or anyone in the hospitality industry. It’s important to the continued success of your business, that you consistently update your menu offerings, specials, events, and photos to maximize business. There is nothing worse than someone coming in to enjoy a meal or drink they saw on your website, that was mistakenly still on there from last season and is no longer available. This not only can lead to a customer starting his or her experience dissatisfied, but in the age of online reviews, could result in some negative chatter online.

Aside from keeping your menu and prices updated, the functionality and platform that your website resides on is equally (if not more) important to keep up to date.

Website developers are constantly changing how they build and design websites, not only to stay current with the latest trends online, but to make sure your website is performing at its greatest potential.

It’s also crucial to know when your site may be in jeopardy of no longer functioning properly if not updated according to necessary advances in technology. For example, Adobe Flash websites will no longer be supported by Chrome, Safari, Edge, and Firefox as soon as 2020 (See article here). So if you have an older website using Flash, know that currently more than half of your potential customers may not be seeing you accurately (or at all) online, and soon, none of them will!

It’s safe to say that you will want to optimize the functionality of your website annually for peak performance, and much more often than that to keep it fresh and updated with recent photos and special offerings to entice customers and bring in new and recurring business.

Make Sure Your Website is ‘Idiot-Proof’

Simplicity is your answer.

As previously mentioned, you want to convey your message as easily as possible when someone lands on your website. Ideally you’d like them to find everything they are looking for within a minute of looking at your website.

By adding a simple navigation bar at the top, keeping the font clear and readable, as well as having a website that is responsive and mobile friendly, will optimize user experience and not frustrate them and cause them to look elsewhere for the information they seek.

Think about creating a website that both a tech-savvy teenager can successfully navigate, as well as your 85 year old neighbor.

If you have any questions regarding the functionality or overall look and feel of your website, get in touch with us! Ordereze has options to cater to any budget size and will deliver you beautiful websites that will surely drive business your way!